Yael E

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DHgate - Wrong color shoes and size

I was sent the wrong ring size. They sent me a size 6 when I ordered a size 7. Can I please have a size 7 sent to me or a refund because I am unable to wear the ring because it is the wrong size that I ordered.
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Preferred solution: Deliver product or service ordered

2 comments
Nadya Qgj

Hello Yael. This is in line with the comment that you posted online.

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Nadya Qgj

Hello Yael, We understand how you feel when receiving the wrong size. Can we have the order number so that we can check and see what we can do to help you? Please send us an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

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Yael E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DHgate - Tracking a package

Hi my order number is #332944**** and my tracking number is #LY77262****CN. Ive been waiting for a while can someone please tell me if its still in transit or if it has been delivered and on the way ?

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Preferred solution: Tracking a package

2 comments
Nadya Qgj

Hello Yael, please provide to us the order number of your concern or your email address, the one you provided is hidden. This way we can provide you the best resolution of your concern.

Nadya Qgj

Hello Yael, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you? Please send us an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

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