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Accor - I had booked hotel and had to cancel due to Nigeria cov policy voided my Nigeria flight

I had paid in advance $1,182.08 US$ to reserve a room in the IBIS Air Port Hotel in Lagos Nigeria. Delta airlines gave me incorrect COVnegative test information which caused my flight be deleted when I got to airport because nigeria refused me permission to fly. I took the Covnegative 36 hour test as Delta directed but Nigeria wanted a 95 hour test. Therefore did not make it into keep Ibis appt. As soon as I learned of flight cancellation I notified IBIS of situation. The female clerk pretended she could not speak Engilish. I know different because I have stayed there before. My finance who speaks Nigerian called and she hung up on him. Request that IBIS give me credit to stay at the other IBIS Hotel in Lagos near the Embassy when I return as this is poor business conduct of the Air Port Ibis in Lagos Nigeria. Please can you help me. Booking was HTHAP167241 for 15-25 March 2021. if you cannot do that can you please return my money to my credit card 1stNationalBank no. 5522 25** **68 4792, I like IBIS and perfer to stay but no more due to rudness at the airport IBIS, but the IBIS near Embassy in Lagos Nigeria. The incident was no fault of my own and Delta airlines have already given me credit to fly since it was their fault.

User's recommendation: Do not pay until you get there.

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ID
#2469331 Review #2469331 is a subjective opinion of poster.
Preferred solution
future credit for my 11 days paid in advance

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New Reviewer

Ibis Hotels - They stole my money $1182.08 US

Delta Airlines mistakenly cancelled my flight. I called IBIS to cancel reservation. The woman desk clerk pretended to not speak English.(I knew she could because have stayed there before).Finance called to cancel in Nigerian (hotel was at airport Lagos Nigeria) and she hung up on him. This was deliberate. Lagos Air Port IBIS needs to give me credit for the $1182 to use there again or refund my money to my credit card.

User's recommendation: Do not pay in advance to this hotel.

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ID
#2469297 Review #2469297 is a subjective opinion of poster.
Pros
  • Convient and friendly
Loss
$1182
Preferred solution
Give me credit for a like 11 day stay at IBIS in Nigeria

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New Reviewer

Ibis Hotels - Will not give me credit for a booking I paid $1182.80 when I cancelled due to no fault of own

Delta cancelled a flight by mistake. I called and notified Ibis, the desk clerk pretended to not speak English. Finance called and she hung up on him. So they were notified and feel they should give me credit to stay there at later date due to this as I am remaking my air reservation whichDelta gave me credit for since their mistake.

User's recommendation: do not pay in advance to IBIS hotels.

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ID
#2469260 Review #2469260 is a subjective opinion of poster.
Location
Killeen, Texas