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G Suite - Two step verification

I'm locked out of my babygirlnml@***.com account. The authenticator account key was lost upon factory reset and the recovery page send verification code to the email account I'm trying to get into. I have this email n_losoya@***.com listed as my recovery email. Why is it not going there?!
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#2460699 Review #2460699 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered