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Batteries Plus - No service

I went to the Merritt Island, Fl. store #760 for a replacement key fob for my Honda Element. I showed him the old key fob (missing the back of the unit and the battery). Store clerk, David Spencer told me that they would have to order one because that it was not in stock. I left and returned abount 10 days later to retrieve the new key fob. When I got to the counter another clek served me and after a while told me that they could not program my new key fob because the old one would not work! I wasted time and travel and had to look elsewhere for a new key fob. Batteries plus bulbs will not be my first choice in the future. Very disappointed.
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ID
#2459038 Review #2459038 is a subjective opinion of poster.
Location
Merritt Island, Florida
Preferred solution
Deliver product or service ordered