Jamie M Odp

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Margaritaville Resorts and Hotels - Bad, rude manager

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We love Margaritaville most of the time but just had the worst experience at the one in Pigeon Forge TN, store number 6101. Our waitress was as sweet as she could be took an order from one of our family members who has a gluten and dairy allergy and actually wrote it down as we have a copy of the ticket. We receive our order and they have placed the burger on a regular bun and then come back to tell us they have no gluten free buns, in which the kitchen should have never placed it on a bun. We then ask to speak to a manager who throws our waitress under the bus stating its her fault, again keep in mind we have a screen shot of the ticket so needless to say Lauren (the manager on duty)lied. The kitchen is where the problem was and they will never receive a dime more of our money. Please feel free to share if you wish for family members who may have any type of allergies that could jeopardize their well being.
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Cons:
  • Manager we had

User's recommendation: Don't eat here!!