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Elite Extreme - No response to emails re missing item

I ordered a cellphone skin & clip hanger on November 18, 2010. Clip hanger arrived a week later, note inside package said that the skin was backordered. I contacted them 4 weeks later via email, no response. Again the following week, no response. Finally on Jan 8/10 I called (not a toll-free number). Put on hold a long time after I stated my issue. Woman came back on the line and said item would be shipped that day. I asked why my emails had received no response. She said their email peson as been sick. I asked if he had been sick for 5 weeks. She said he'd been sick for one week and had no explanation to lack of response. Apparently if I hadn't called, it would never have been shipped.
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#167008 Review #167008 is a subjective opinion of poster.
Forest Lake, Minnesota