Aura V Web
Profile Info
New Reviewer
Aura V Web
Saint Petersburg, Florida
El Dorado Furniture - Misleading Sales lady.
The St Petersburg Store Sales lady Sarah told my wife that the sofa sleeper in the catalog had a mattress in response to her inquiry. The sofa sleeper arrived and 5 days later we opened to put sheets and lo and behold no mattress. We called the store but no one will attend another salesperson's business She called us back the next day and denied that she had assured that there was a mattress. Her manager Sullen also got involved and we pointed out that the item should be exchanged because of the lie by the saleslady Sara. There is no way we can prove what was said but we are sure of what we asked for. Case and point is that sales lady showed different models on the floor and had to resort to the catalog trying to find what we asked for. When we called her to advice of her error we had to e-mail the description for which she said she did not need to read our e-mail.
Loss:
$1378
Pros:
- Very nice looking furniture and accessories
Cons:
- Cannot trust the sales people
Preferred solution: Full refund
User's recommendation: Stay away from the St Petersburg store. 2 sales people and 2 managers left us with a bitter taste and robbed.
2 comments
Aura V Web
Saint Petersburg, Florida
El Dorado Furniture - Misleading the customers with false promises.
The St Petersburg store is very unprofessional and management only wants to cover up the lies, misleading promises and mistakes of their employees. Beware because they just want to get your signature and then come up with rules, misleading statements so that customer cannot prove what was promised or said.
Pros:
- Good selection
Cons:
- All the above
- Service is realy bad
Preferred solution: Full refund
User's recommendation: Do not be trustful of what is being said and ask for promises, descriptions etc. in writing.
2 comments
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Hello Aura, and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time as it's always our goal to provide a 5-Star Service.
We were able to locate your account and we are happy in knowing that we were able to find a solution for your case.
Please do not hesitate to reach out to us in the meantime should you have any further questions during this time. Thank you in advance and we look forward to working with you.
Thanks for the warning