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Aetna Student Health - Worst regulations and costumer service

I've had the same prescription for over two years, 40 mg of the same medication daily. Because there are no 40-mg pills for this particular medication, I've been taking either 2 20-mg pills, or a 30 plus a 10-mg pill at the same time. Despite having no issues in the past with this type of prescription, suddenly there is a new regulation that authorizes only one pill a day. They said the authorization process would take up to 72 hours and that my case was likely to be approved because it met the criteria. The process was initiated on Monday night, after business hours, so let's say Tuesday morning. On Friday, I call them and they say they haven't received a response from my doctor, which wasn't true because my doctor had replied to the fax sent by the insurance company on the same day, Tuesday. While I'm on the phone with the representative, they find the form sent by my doctor, but insist that I should reach out to my doctor and tell him to call them, because it's easier that way. I refuse to contact my doctor again and only then they offer to reach out to the doctor's office themselves. They tell me they would call me back, which they never did. I called again on Friday afternoon and I found out that my prescription wasn't authorized and that they don't know how long an appeal would take. They have no idea how certain medications work. My dose was adjusted by my doctor based on my particular body. They won't move a finger unless you call them like a hundred times, and they expect you to be the one going back and forth with the doctor's office. They also don't care if you need the medication urgently.

User's recommendation: Never buy an Aetna insurance plan.

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ID
#2445751 Review #2445751 is a subjective opinion of poster.
Service
Aetna Student Health Health Insurance
Preferred solution
Let the company propose a solution