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Omaha Steaks - Poor experience with cooking chicken and steaks

We have tried cooking the chicken several times, but it comes out poor tasting and tough. We cooked according to direction. Other meats are nothing to rave about either. We have not attempted to contact customer services. These are a gift from my daughter, and we did not want to complain about it. They were delivered frozen, so we assume they were unspoiled en-route. My wife is suffering from painful stomach after eating some of the Chicken. I was careful to NOT THAW, as those instructions are in bold letters on the package.Shocked
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1 comment
#1992167

Thank you for contacting us, I am sorry to hear you were not satisfied with the chicken breast, I understand how disappointing this may have been. Please know that we do have a 100% guarantee.

You may contact our Customer Service team at 1-800-329-6500 or email custserv@omahasteaks.com, with your name, address and/or order number and we can take care of this right away!! We look forward to hearing from you.

ID
#2445076 Review #2445076 is a subjective opinion of poster.
Product
Omaha Steaks Chicken Breast
Pros
  • Delivery was
Cons
  • Tasteless and tough meats
Preferred solution
Let the company propose a solution