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Lexus Of Tampa Bay - DISGUSTING & I believe Illegal

Complaint Description: Own a 2001 RX300 with 101,000 miles, purchased new has all required maintenance and now does not start randomly. Lexus cant diagnose Own a 2001 RX300 with 101,000 miles, purchased new - Vehicle has all required maintenance and now does not start randomly. Lexus had the vehicle for a week and can not diagnose the problem. Told me I could leave the car with them - for an undefined period of time (even said it could be MONTHS) and at an UNDETERMINED Cost to me. Told me they have a 2017 car they cannot diagnose yet, and that the owner of the car, currently has a bill of $2500.00 owed to LEXUS. Totally Unacceptable - these cars are expensive because they are supposed to last over 200K. Lexus website states: Lexus of Tampa Bay cares deeply about the life of your vehicle. For as long as you drive your vehicle, our commitment to you continues with world-class Lexus service, parts and accessories. Schedule your Service or call (813) 365-**** for questions regarding service and/or parts. THIS IS FALSE, as they do not care deeply about me or my vehicle - purchased new from them & now not running properly and they are not providing world class service - instead VERY POOR SERVICE.
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ID
#1119110 Review #1119110 is a subjective opinion of poster.
Location
Tampa, Florida
Product
2001 Lexus Rx 300 Car
Pros
  • Politeness of the service consultant
Cons
  • Being told they do not know what is wrong with my lexus
  • An unknown time and cost - just to diagnose not even repair
  • In order to fix the car it i must leave car w them for
Reason of review
Not as described/ advertised
Loss
$15000
Preferred solution
Charge me $100 for one diagnostic fee, provide me with a free loaner vehicle, until you have diagnosed why the car will not start and give me an estimate of the repair