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Design 2 Recline - Inferior product

Bought two power rocker recliners approximately 4 years ago. The material on the arms and head rest has lost the color and is wearing through. The retailer sold us a service contract but forgot to point out that appearance was not covered. Now after several months working with retailer the manufacturer "no longer has the same material or color" to repair and both retailer and manufacturer refuse to either replace or attempt to repair. No more buying from this retailer and will avoid this manufacturer.

User's recommendation: Think twice before buying.

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ID
#2439827 Review #2439827 is a subjective opinion of poster.
Cons
  • Customer service
Loss
$1686
Preferred solution
Full refund