Ethan J Ejk

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Thumbtack - Terrible customer service.

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Thumbtack - Terrible customer service.
Thumbtack - Terrible customer service. - Image 2
I have been struggling with your lead charging system. I have been hired only 4 times yet I have been charged for over 50 leads in the calendar year. Lets do some simple math. If the average cost of the leads is say 15$, and Ive been hired 4 times. How much money have you taken from me as opposed to the amount of money Ive made from you? Its flat out robbery. This is crooked and crippling me.
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Loss:
$1000
Pros:
  • None there are none
Cons:
  • Constant charges for leads which go nowhere
  • Charges for leads no one gets hired or job disappears
  • Misleading policies

Preferred solution: Full refund

User's recommendation: You will lose money working through Thumbtack