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Mantis - Get replacement part under warranty.

Update by user Jul 07, 2021

Mantis has never been in contact with myself.They have service dealerships around the country, I emailed numerous of them and am still awaiting any replies.

Original review posted by user Jun 06, 2021
I contacted Mantis regarding a faulty unit/ part on one of its Tillers. When I emailed the Company I received a automated reply, Due to the Pandemic, we are not in the office, but emails would be answered within 48 hours. Six weeks still no reply, and a Tiller sat in the garage during the busiest part of the year when it is needed.
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ID
#2597689 Review #2597689 is a subjective opinion of poster.
Location
Sheffield, England
Cons
  • Absolutely no after sales
Preferred solution
Let the company propose a solution

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Resolved: Parcel2Go - P2G8352**** No Replies

Update by user Apr 03, 2021

Company fixed the issue and I have been provided with full refund. I eventually got offered a offer of compensation, fortunately I took out insurance . ( got to check my bank details yet ).

Update by user Mar 03, 2021

No reply after numerous emails. Disgusting customer services

Original review posted by user Mar 03, 2021
I have emailed your company on several occasions, with No Reply. I purchased parcel protection against loss or damage. The parcel never got delivered to the recipient, nor was it returned to sender. You have issued myself the original Postage and Protection cover. I need to make a claim for the Parcel contents. Hopefully you can resolve this matter. Thank you Paul
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Resolved
ID
#2442803 Review #2442803 is a subjective opinion of poster.
Service
Parcel2go Delivery Service
Loss
$70
Preferred solution
Reimburse my lost parcel contents value