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Verified Reviewer | Waiblingen, Baden-WurttembergResolved: Stihl Voided warranty when all use instructions followed
Saw was refurbished (local rep claims this is an "upgrade" and "custom", but he is also likely the original person blocking fixing this situation, sadly all companies have a few bad apples - I hope Stihl fixes this one - thankfully they overruled him).
After extensive back and forth, Stihl reversed their decision and requested to repair the saw - their higher ups were so concerned about this saw failing that they requested the damaged parts be sent to their manufacturing facility to be inspected by their engineers.It...
Cant get to start. Followed instructions in manual and online, for several weeks and cannot get to start. Bring to official repair shop who verifies wont start. They take off covers and find severe piston damage.
The shop reports to Stihl for warranty instructions. Stihl says customer misuse, voids warranty.
Stihl oils used, new fuel, all instructions followed in manual, online Stihl website video, as well as Stihl slideshow instructions on stihl.com and stihlusa.com websites. Not sure how following three sets of published instructions amount to misuse, or how an obscenely expensive "professional" chainsaw should fail spectacularly with slightly over 2hrs of run-time and less than this of actual use.
- Good local dealership
- Servic quality willing to back their product
- Quality
- Will not honor warranty
Preferred solution: Replace power head with new unit as this appears to be a manufacture defect, repair is effectively forcing me to buy a refurbished unit for the price of new as I have essentially not used this saw as 2hrs 17min includes test firing by shop prior to sale
User's recommendation: Consider alternatives as Stihl refuses to honor warranty
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