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Foxtons - Water coming through my ceiling for 5 weeks.

I live below a flat managed by Foxtons in Earlsfield. 5 weeks ago water started to come through my hall ceiling. Foxtons have failed to sort this out, despite my constant attempts to get their help. They really couldn't care less. The managing agent for the block has had no luck with them either. Over the past few weeks, more damp patches have appeared, and my boiler is now also surrounded by damp and mould. I got in today, and found water was coming through a service hatch in the hall. Noone at Foxtons would help with getting a plumber out to look at this. Landlords should also beware when engaging Foxtons to manage their properties safely. When the managing agents for the block sent a surveyor out to look into the cause of the leak, Foxtons forgot to send someone out to let him into the flat. I had to get the keys from their office and still have them, as Foxtons can't be bothered to come and collect them. Just as well I am not a burglar!
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ID
#1115927 Review #1115927 is a subjective opinion of poster.
Reason of review
Poor customer service