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Hello,
Thank you for your honest feedback.
Echoing our response to the previous reviewer, it is not in our intention to cause so much frustration therefore we would like to offer our help.
However, in order to do this we will need to know all the order numbers related to your complaints so that we can provide a proper resolution.
Could you please leave a comment below with your order number?We would greatly appreciate it.
Kind regards, Adore Me P.S Please note that you can cancel your membership with only a few clicks and without deleting your account.

Hello,
Thank you for your honest review.
We completely get where you are coming from. It is indisputable that the processing time has gotten astonishingly long. We acknowledge that this is a problem and we would like to let you know that we do not take this lightly at all. We have stopped some of the marketing campaigns and we have been working diligently to scale up the warehouse's capacity to prevent future problems.
As for the current situation, please note that a rather small percentage of our clients has been affected. We are still analyzing why only certain orders are pending. What we regret the most that the sytem did not allow us to engage the customers in cancelling their orders per request allowing you to wait for weeks. We take the full blame for this. We have since then communicated the complaints to the superiors to work out a resolution.
It is not in our intention to cause so much frustration therefore we would like to offer our help. However, in order to do this we will need to know all the order numbers related to your complaints so that we can provide a proper resolution.
Could you please leave a comment below with your order number? We would greatly appreciate it. Kind regards, Adore Me

Hello,
Thank you for your honest review!
We are deeply sorry to her that you did not receive your package due to an address error. Your package may be returned to us, in which case you will automatically receive store credit to replace your order. It is only fair if you wonder what happens if the package gets lost. We do have a policy in place for these particular cases. If you do not receive the package in 30 business days from the date the package was shipped out from the warehouse we will offer a replacement or refund if you prefer it.
For further information, please contact our Customer Care Service at 1.800.433.2367 Monday – Friday 8.30 a.m. – 8:30 p.m. (EST). And don't stress about carving time out of your schedule - the average wait time is under a minute!
We are also sorry to hear that you were disappointed in the VIP program. With your first order you joined our VIP Membership.
The VIP MEMBERSHIP is one of two payment options: An Adore Me exclusive way of shopping through a flexible membership program that gives great perks (e.g. discount on every set) and limited obligations (*no membership fees, no obligation to buy, can leave at any time*).* The other is ..., a one-time purchase option, you select during checkout with your first order. If you want to learn more about what being an Adore Me VIP means, what benefits you have and other essential information, please watch this video (1 minute!) https://www.adoreme.com/how_it_works The VIP MEMBERSHIP is an active and flexible membership. No obligation to make a purchase every month. Just go on your account, between the 1st and 5th of each month, and either make a purchase or SKIP THE MONTH. The SKIP THE MONTH button is in your SHOWROOM and you may skip as many months as you'd like. If you do not skip or make a purchase between the 1st and the 5th, you will see a $39.95 refundable store credit charge on your card. This store credit is available for your use at any time. We apologize for any inconvenience this confusion may have caused. Best regards, Adore Me

Hello,
Thank you for your honest review.
We were apalled to read your feedback about the state of the lingerie you received. This is indeed unacceptable!
We will investage what may have gone wrong with the voucher codes you have received. Thank you for signalling the problem.
Please note that you do have the option to return your order for a full refund. You can learn more about this if you write us at help@adoreme.com. We would not like you to be stuck with items that are not impeccable. Our return process consists of only a few steps. You need to submit a return request mentioning that you experienced a problem with the product. Once this step is done you only need to print and affix the free return label to your box and your package is ready to ship.
Please note that this type of issue is only an isolated case. We will most certainly investigate with our warehouse what may have happened, as we are astonished to hear that anything like this could happen. We do hope you will accept our sincere apologies and the help we can provide you via email or phone. Kind regards, Adore Me

Hello,
Thank you for expressing your concern.
Indeed, some of the orders were delayed a lot. We realize how astonishingly long that kind of processing time is and we would like to apologize. Unfortunately, we have experienced a peak in the volume of orders causing delays that we regret.
Our warehouse is already discussing this problem and the possible solutions as we truly aspire to offer a smooth and enjoyable shopping experience. We are determined not to allow anything like this happen again the reason why the capacity of our warehouse and the personnel will be doubled in a few weeks.
We assure you that we do not take this lightly and as we do not have the option to physically place a cancel order request in our system we would like to offer the option to return this order for a full refund. We completely understand if you no longer wish to keep your items.
Kind regards, Eniko

Hello,
Thank you for bringing your concern to our attention!
We are sorry to hear you had such an apallingly unpleasant experience with the processing of your order.
It is not our intention to create inconveniences for our customers while ordering and we truly understand how important it is for you to not only receive quality products, but also have them processed and delivered in a timely manner.
We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages.
We are sorry to hear that you no longer need these items. Unfortunately, we do not have direct contact with our warehouse and therefore we cannot cancel orders that are already being processed by them. By direct contact, we do mean that we do not have any option to physically place a cancel order request. We may be able to view the status of your order, but since our databases are not interlinked we have no way of modifying any information related to your order. We are truly sorry about this. We completely understand that you may no longer need this order because of the delay. Rest assured that we do not want you to be stuck with ...t you no longer need or want because of this experience. What we can offer at this time as a solution is that once this package is delivered, you can request a return for a refund. Please be assured that we will refund all the money that you have spent with us during the return process. It is not the understanding that we lack, but the means to engage your request. On the plus side we are happy to tell you that our warehouse's capacity will be doubled in a few weeks, which means that you will not experience similar issues in the future. Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help! Best, Adore me help@adoreme.com