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On December 27,2020 I had a payment come due. However, this month was tough as I had been positive for COVID as well been out of work that entire month. Come January I was late 12 days, so I reached out to the company for help. I spoke to a representative and he said...
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#2019791

I HAVE HAD THE SAME AND SIMILAR ISSUES WITH THIS CREDIT CARD ISSUER. THEIR SERVICE CONTRACTOR TRIED TO SCAM ME BY INSISTING I SEND THEM A COPY OF MY DRIVER'S LICENSE IMAGE !!!!!!

THAT IS WORSE THAN INSANE !!!!!!! I HAVE BEEN DOING BUSINESS WITH CAP ONE FOR 14 YEARS. MY CARDS WERE COMPROMISED. I CALLED THE USUAL CUST..

SERV. NUMBER, AND I AM ON THE LINE WITH SOME *** 10,000 MILES AWAY, WHO TELLS ME THAT I CANNOT GET MY CARDS REPLACED UNLESS I "PROVE" WHO I AM BY FAXING THEM MY DRIVER'S LICENSE IMAGE ! BEYOND INSANE THAT CAP ONE LEADERSHIP WOULD FIND THIS OKAY !!!!!!!!! NOT OKAY !

NOW, THEY HAVE DELIBERATELY DAMAGED MY CREDIT ! I HAVE TURNED CAP ONE, AND THE WHOLE INCIDENT IN' TO THE CONSUMER FINANCIAL PROTECTION BUREAU ( CFPB.GOV ).

ID
#2460482 Review #2460482 is a subjective opinion of poster.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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Capital One - Payment plan
This company set me up on a payment plan because I had coronavirus and I lost a lot of my finances during the hard time. I was also on short term disability. Previous to this I never missed a payment or an issue. I reached out for help and they said they would help me...
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ID
#2429738 Review #2429738 is a subjective opinion of poster.
Location
Grand Prairie, Texas