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Junior Reviewer

Vivint Solar - Vivint makes fraudulent, unauthorized charges on your credit card

Vivint Solar - Vivint makes fraudulent, unauthorized charges on your credit card
Vivint Solar - Vivint makes fraudulent, unauthorized charges on your credit card
Vivint Solar - Vivint makes fraudulent, unauthorized charges on your credit card
Vivint Solar - Vivint makes fraudulent, unauthorized charges on your credit card
Vivint Solar - Vivint makes fraudulent, unauthorized charges on your credit card
Vivint Solar - Vivint makes fraudulent, unauthorized charges on your credit card
Original review updated by user Nov 13, 2021
UPDATE: The same exact issue of being billed for electricity when the solar system was not functional took place in 2021- from May to October. Vivint continued to bill us fraudulently. Our system only functioned for 4 months in 2021. My PG&E true-up this year was...
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ID
#2429749 Review #2429749 is a subjective opinion of poster.
Location
Concord, California
Cons
  • Fraudulently auto-charges credit card for zero electricity
  • Seven months to repair completely dead solar system
  • Consumer complaint team stalls
Loss
$5000

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Junior Reviewer

Vivint Solar - Prevent others from makin the mistake of doing business with Vivint/SunRun

Vivint Solar - Prevent others from makin the mistake of doing business with Vivint/SunRun
Vivint Solar - Prevent others from makin the mistake of doing business with Vivint/SunRun
Vivint Solar - Prevent others from makin the mistake of doing business with Vivint/SunRun
Vivint Solar - Prevent others from makin the mistake of doing business with Vivint/SunRun
Vivint Solar - Prevent others from makin the mistake of doing business with Vivint/SunRun
Vivint Solar - Prevent others from makin the mistake of doing business with Vivint/SunRun
We attempted to refinance our home and discovered that Vivint refused to release and then resubmit the Notice of an Independent Solar Energy Producer Contract filed against our property title, which prevented us from re-financing with Wells Fargo. Wells Fargo contacted Vivint to request a release or resubordination of the "lien" on our title and after Vivint refused to do this Wells Fargo provided an industry standard 1/2 page form for Vivint to complete, which Vivint also refused to do. Instead, Vivint rep Jacobo Escobar insisted that we sign a new 4 page contract amendment. This new contract amendment was considerably less favorable than the original we had signed and included a statement that we released all claims against Vivint, included a non-disclosure statement, and was actually titled "Settlement Agreement". We of course refused to sign this disadvantageous contract which caused us to incur two mortgage rate lock fees while Jacobo wasted everyone's time before finally relenting and having the "lien" released and re-filed as we had originally requested. If you sign one of these "contract amendments" from Vivint, you will have no legal recourse against them, which is why they try s hard to extort you into signing their 4 page document rather than an industry standard 1/2 page. You are already contractually limited to arbitration and/or small claims legal venues, but if you sign Vivint's document not only do no longer legal recourse, but you may be subject t litigation if you share your experiences with others and you are forbidden from posting publicly such as here. Around this time I discovered that Vivint had actually filed two (2) Notices of an Independent Solar Energy Producer Contracts against our property- one in April 2015 and one in November 2015- a clear breach of contract. I related all of these concerns to Aaron Thompson last year and he offered us a $500 credit which is completely unacceptable considering the time and expense incurred, and of course now we no longer trust Vivint as a reputable business partner after this attempt to extort us into silence and a less favorable contract. Mr. Thompson also eventually offered us a buyout price of exactly the same cost had we not experienced such dishonest and unethical behavior from Vivint when attempting to re-finance our home. Vivint's filing very clearly clouded title of our home preventing us from refinancing on our terms, and Vivint very clearly attempted to coerce if not extort us into signing a less favorable contract amendment including an NDA. Also, the Vivint sales rep indicated that one of the advantages to having solar was the system would continue to produce power during power outages, but didn't tell us that this power produced during outages flows uselessly into the grid while our home remains unpowered, and he also advised that upon moving the solar system could be removed for a one time fee of $500 which is also not true. We would like Vivint to offer us a realistic compensation offer commensurate with the time and effort and out of pocket costs we incurred while Vivint jerked us around and prevented us from refinancing on our schedule, and we would also like Vivint to remove the solar system from our home or offer us a realistic buyout price considering the duplicate filings against our title and the fact that they system has experienced something like a 20% decline in power production over 5 years. We asked Vivint to perform a standard panel cleaning as part the agreed upon maintenance as per contract, but Vivint has refused. Unfortunately, the contract stipulates the property owner is responsible for any loss or damage to the system not caused by Vivint employees so we are unable to perform the cleaning ourselves or hire professionals without assuming liability for system damage and with all of the fires and 5 years without cleaning we are reasonable certain this failure to clean the panels is contributing to the power production decline. Vivint quickly responds to BBB complaints to get them removed, then does not follow through. After making this complaint in August, we discovered that the solar system had actually not been producing power since May even though Vivint continued to bill us for electricity we never received. The rep responding to the BBB complaint (initials JB) played ping pong with the issues and seems is no longer with the company. The issues have never been addressed, yet alone resolved. Now Vivint seems to have been acquired by SunRun and some of first actions taken are to disable "CEO Promise" communications.

User's recommendation: Do not do business with Vivint- you will regret it.

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ID
#2428863 Review #2428863 is a subjective opinion of poster.
Location
Lehi, Utah
Product
Vivint Solar Solar Power System
Loss
$5000
Preferred solution
Make whole, remove solar system due to breach of contract or offer a realistic buyout price that factors the 30% tax credit Vivint took against our installation