Thomas H Koi

Verizon - Phone shut off

I had a $50.00 per month phone service. Got along fine. I wanted to put a trail camera on my phone and see the wildlife. Went tp a Verizon store and was told that the cost would be $15.00 to set up.and an extra $5.00 for the camera. I ended up with a contract that I didn't want. The service ran out every month. The charges went to $96.47, then 146.00, then eventually 234.00, for a month!!!!!. I went to 3 Verizon stores for help in the Newark/Heath Ohio area. Only thing they could talk about was the $234.00, no help for my service. Bought a $100.00 phone card because I didn't want to use a credit card but still to no avail. What a ripoff. The clerk who sold me the contract that I didn't want is no longer there, go figure. Still don't have a phone.
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Cons:
  • No customer service

Preferred solution: Let the company propose a solution

User's recommendation: Get up and walk out!!!!!