Sulana R

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American Homes 4 Rent - Situation Resolved!

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Original review Apr 12, 2021
Ms. Jacquelyn Heflin at American Homes 4 Rent resolved my overcharge issue. After we conversed back and forth via email and I sent proof and evidence to validate my complaint, she understood and rectified the whole thing! She diligently made an effort to see my points compared them to what I was being charged for and made what was clearly wrong right! I wished it could have happened sooner but better late than never! I am happy! Not only that, but I really appreciate and thank Ms. Heflin for understanding and her hard work in helping me during this time when we all are trying to get back to a normal life. Furthermore, I also thank you Pissed Consumer!
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Preferred solution: Resolved

User's recommendation: Get the facts on companies before entering into a contract.

Sulana R

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Verified Reviewer

American Homes 4 Rent - AH4R took my deposit and says I owe them nearly $3000 more!

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After moving out on 12/31/2020 leaving the house clean and with a few light bulbs out, I was charged rent for the whole month of January 2021 when they had the keys to the house on 1/1/2021 and I no longer had access! Then also had another tenant in the house before the month was over! Also, I was charged for damages I did NOT make but were there when I moved in. I took photos when I moved in and emailed them to the property manager and took photos when I moved out. AH4R mailed me another tenant's damages claiming my deposit about 25 days after my move out. I let them know those damages were not mine. Then they sent me some pictures of damages of the property over a week later. I disputed them, and they rejected the dispute and decided the charges will stand even though I had proof! I was shocked, I always get my deposit back when I move out of a home because of how I clean the home! This is the first and I only lived there for 1 year! Those damages were damages that were there already. There was a picture of a damaged window with black frame and my frames were white!!! Lies all lies! I am currently seeking legal advice with an attorney and Action News because they need to stop this bad behavior! People are suffering because of the Pandemic with a loss of income, and they are cheating people out of their money! I can't afford this! You take my deposit of $1750.00 and say I owe you nearly $3000.00 MORE! They have you rate them 5 stars during the move in process but after this I went to their website reviews and notice this didn't just happen to me. It's a normal thing for American Homes 4 Rent. Who will stop this unjust bad behavior??? I will make it my life mission to let everyone know about this poor company! AVOID THIS COMPANY!
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Loss:
$3000

Preferred solution: Price reduction

User's recommendation: BeWare of AH4R! Do NOT rent property from them! Read all reviews!

2 comments
Africa Njo

Take them to court, they are doing this to hard-working people. I get the feeling that this company believes that because people rent they somehow lack intelligence.

As a big corporation, they are taking advantage of their customers. There must be something that can be don't so this company can do right by people.

these wall street investors are getting rich and not giving an F about us. The government saw a new for the rental property after the housing market crash now big investors like AH4R is taking advantage on the little guy.

Guest

Renting from them now !!!!! A nightmare ..

just received rate increase ... when I moved into this house the frig fell over on me because it was not balanced ...

no air in half the downstairs ... DONT RENT FROM AMERICA HOMES FOR RENT

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