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Allen Industries - How does UPS stay in business?

The English language doesn't contain a word to describe how lame this company is. A client was shipping a legal document to me First Delivery. I strongly advised against UPS and suggested FedEx. It went UPS anyway and ...surprise...the letter is lost. I could write a book about the buffoonery that these clowns have bestowed upon the shipping industry. It's just appalling. I have shipped FedEx and USPS and for 20+ years, NEVER had any issues. Where I've been stuck with UPS, I have come to expect the worst. How do they stay in business. I just don't get it.
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#164989 Review #164989 is a subjective opinion of poster.
Los Angeles, California