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Nissan - Will not honor warranty

I have a 2019 Nissan maxima and I have an extended warranty on the car. I took my car down to Bill Ray Nissan because my car was smoking and just to see what was going on with the car smoking. And I received a phone call from Bill Ray Nissan telling me that my motor was sludged due to the fact that there have been no oil changes. First off let me say this I keep my car maintenance I have had several oil changes since I purchased this car. I have a brand new car why would I not keep my car maintenance. I purchase an extended warranty from the Nissan on W. Colonial Dr. in Orlando Florida not one time did he tell me that he pulled a Carfax on my car not one time. Bill Ray Nissan tells me that my car was a rental car the person who drove this car drove it for 17,000 miles with no oil change change. Please tell me wtf does that have to do with me?? I have been to several Nissan dealerships under the factory warranty to get my car fixed I have been to several Nissan dealerships under my extended warranty to get my car fixed.I recently went to Nissan in Clermont because my check engine light came on and they told me it was a censor and guess what warranty covered it with no problem not one time did they tell me I need an oil change or that my motor was messed up. A week later the light comes back on and now its smoking. Not one time was I told that my warranty does not cover my car due to the fact that it was a rental car. Not one time did Nissan on W. Colonial Dr. tell me that I could not purchase a warranty because the car was a rental car. I was not even aware the car was a rental car when I purchased it. I did not purchase my car from Nissan but I take my car there to get whatever needs to be done when it comes to the warranty covering it. If I was sold a warranty by Nissan why did you not do your job and like Darryl from Bill Ray said I should of never been sold the warranty and whoever sold it to me was suppose to do a car fax report. Now is that my fault he did not do his job? Now first I was told that I need to provide proof I received an oil change and then once I get there with my receipt he then says oh I pulled the car fax report and this was a rental car like did are you *** serious right now oh maam also the warranty wont honor this issue. Oh first they didnt honor due to lack of maintenance as you say but once I have proof now its oh this was a rental car so they are not going to honor your issue. Give me a damn good explanation as to why they are not going to honor my warranty after paying this warranty for a year and a half. I have $600 left to pay on that warranty and you mean to tell me I cant get my car fixed because of someone else mistake after Ive spent thousands of dollars for this car and the warranty. How is this fair to me? Then Darryl tells me that I can probably get a refund on my warranty and he washes his hands in the blood of Jesus over my car. REALLY??? Not trying to help me not trying to do anything for me but basically be a smart *** I will be perusing legal actions because this is not fair to me that I have a brand new car with an extended warranty and a sludged motor and no one will help me. If I could rate a negative I would haven urn then a negative 1000
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#3083922 Review #3083922 is a subjective opinion of poster.
Longwood, Florida
  • Way i was treated as a paying customer
Preferred solution
My car fixed and free oil changed or something but I want my car fixed