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USAA - Unethical decision-making

We had a supplemental medicare insurance policy with USAA, donut hole coverage. My wife passed away and they sent a check to me for her unused portion of the insurance. The problem is that they made the check out to her estate. So in order to cash the check, there must be an estate account. This needs to be done through the courts. This means hiring an attorney. It would cost double the check amount to hire the attorney. Why would I do that? They have devised a great way to steal their member's money.

User's recommendation: Do not trust them. VERY unethical.

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2 comments
#1982985

Nope, they REsent me a couple of other much smaller valued checks.

#1982967

They had no other legal choice.

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ID
#2416328 Review #2416328 is a subjective opinion of poster.
Service
Medicare Health Insurance
Pros
  • Respectful customer service
Cons
  • Them holding my money
Loss
$619
Preferred solution
Let the company propose a solution