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Antwerpen Nissan Security - Not happy with service

3.0
My over all experience with Antwerpen Nissan sales person and sales manager was disappointing. I did my home work, I knew the vehicle I wanted, I test drove four vehicles prior to coming to the Security location. I was pre-approved by my credit union prior to selecting the vehicle. At my first visit I drove the 2015 Nissan Pathfinder SL, I pointed out large noticeable scratches on the drivers side door, dent on the passenger side back door and a loud noise under the hood. My sales person was very friendly and guaranteed that everything would be taken care of. On returning to finalized the deal the sales person was not there. The large scratch on the driver side door and the dent on the passenger back door was not repaired. I was given one car key and I ask for the second key. I was told to bring the car back for the repair and the sales person had the other key and I will receive it when I come back. I returned once again across town and the sales person was not there, I called Scott, he said he will contact the previous owners to get the key or get a key made at his expense at a reduce price. The sales person called me and said the key would be left at the service desk to bring the car and it will be programmed. Not once did he say I had to pay for the key. I drove all the way across town, the key was programmed.The sales manager wanted me to pay $200.00 for the key. This was not right I thought I came to a reputable car dealer, when a vehicle is sold two keys comes with the vehicle I purchased many cars and never had I been given a single key and told I had to pay for the other one. I have never been treated that way after a sale has been made. They made the sale but left an unhappy customer.

User's recommendation: Get any repairs keys or other concerns in writing before signing any documents.

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#2415697 Review #2415697 is a subjective opinion of poster.
Pros
  • Straight forward new car purchase
Cons
  • Lack of concern or follow up
Preferred solution
Deliver product or service ordered