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Suburban Propane - Empty tank 4 days now (Feb 10) no heat

Worst service on the planet! I am on the "keep full program" yet my tank has been empty for 4 days now, it is February 10th. We have no heat, no hot water, no cook stove. We are in our 70's and in poor health. Always paid our bills on time, like immediately. Our road is clear of snow. Other gas delivery trucks have been by our home today, yet Suburban's driver claims he tried but could not get in due to snow. I checked our roads in my car at 10 a.m. and had no problems at all so he is either a liar or an idiot. I checked my records and our last fill was Sept 7th, over 5 months ago! Poor service is an understatement, they should all be fired.

User's recommendation: Choose a different supplier.

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1 comment
#1986630

We have the same problem with them they told us the same thing and if my little car can make it im sure they can and we are in ohio

ID
#2415424 Review #2415424 is a subjective opinion of poster.
Location
Waynesville, North Carolina
Service
Suburban Propane Propane Tank Refill
Cons
  • Poor customer service
  • Customer service
Loss
$500
Preferred solution
Fire everyone at the Waynesville site for being totally incompetent.