Cleet B

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Thumbtack - Bad lead

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I got charged $8.50 because a customer responded to a quote, just to message me that she hired someone else. Called Thumbtack, and got an automated system that would only direct me to texting. I texted my request for a refund, and they emailed me next day declining the refund. They have done this to me in the past numerous times. I think they are generating fake leads, then responding with comments saying they hired someone else, so they can charge the contractors.
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Loss:
$9
Pros:
  • Bring leads
Cons:
  • Non specific quotes
  • Opened leads that never responded were still money lost

Preferred solution: Full refund

User's recommendation: Dont use Thumbtack as a contractor