Adam Lippes - Illegal for returning undergarments(?!)
Update by user Sep 21, 2017
Policy: No exchange for underwear purchase.
Original review posted by user Sep 20, 2017We received the following email after requesting an exchange:"....it is against NY Law to accept returned undergarments. Please note for the future." First reaction we got: Is this even real?! (they are not even in NY but in NJ where the warehouse and customer service are) The customer service won't send out your exchanges or refund until they are notified by the warehouse of the return and that can take from 1 week to.......forever. Both last time and this time we had to sent multiple email (after they received our return) in order for them to process the return and exchange. And if the customer service never receives notification from the warehouse and you forget to follow it up? Bye bye, money. After the last abysmal customer service last time a few years ago, we wanted to give it another try this year. The result: It has gotten much worse. It feels like it's a one-(wo)man operation at their customer service and they don't have the authority to issue a refund or exchange until the warehouse gives them a go. Sales items are not refundable or exchangeable and we found that out the hard way last time. Nowhere was this stated on their site. And nowhere is it stated that underwear are not exchangeable either. A disgruntled employee's reply because s/he didn't wanna do the job? Maybe. Adam Lippes himself should take notice of his business operations.
- Customer service
- Exchange refund policy
Reason of review
Poor customer service
Cancelled Order WITHOUT Refund - YesAsia.com
Update by user Sep 16, 2017
Original review posted by user Sep 15, 2017A Hong Kong/China based company. They do not hold their own inventories; rather they order it for you from where the merchandise is originated, i.e., Korea, Japan, Taiwan, or elsewhere. And that can take anywhere from 1 week to months, and at the end of the wait, there's no guarantee that the merchandise will be in hand for shipment. Unless you contact them, they don't tell you as to when. And even that is only an estimate since they don't have most of the merchandise on hand ( i suspect their warehouse has mostly only Chinese products, but not those from other asian countries) And If an item is cancelled, they don't tell you that either. We had to log onto our account online to find that out. Even though almost everything listed seems available for sale, but after you order, that listing status changes right away as the inventory department starts checking for that particular item's obtainability. For example, a DVD from japan could be out of print years ago and is still listed for sale. If you cannot find it in the origin country of that particular product, it's most likely that YesAsia does not have it and cannot obtain it (even if you see it otherwise on their website). Their customer service is email only and is limited to 1 reply per day via email. Where does this policy come from??? 1 item was cancelled right away after ordering. 4 days since and no refund. Reason: we won't refund until the other item is shipped. When will the other item ship? No idea! because they don't have that in stock either! They do not reply to your email more than once per day and that seems to be their policy. There's no phone contact since it's based in Hong Kong. It could take 1 month for the other item to ship and even that seems questionable because the time frame they give is only an "estimate". in other words, the other item could get cancelled next month and we probably won't receive our entire funds back until then. There's no other web merchant that has such a ridiculous refund procedure.
- No firm date on product availability
- No refund until shipping
Reason of review
Return, Exchange or Cancellation Policy
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