comment to review:

Refund of my money

Disney Movie Club #1896723
Hareem, was this possibly for a Featured Title? We want you to get the movies you want to have in your collection. If you do not want to have a particular Featured Title, not a problem! Just decline it by the deadline and we won't send it out to you. Please reach out to me directly at memberadvocate@movieclubinfo.com if you have further questions. I'm here to help! Priscilla, Member Advocate, Disney Movie Club
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comment to review:

OverchRge

Disney Movie Club #1896721
Emilie, that is not the experience we want you to have. Please give us a call at 800-362-4587 and we would be happy to help you with your Membership. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Money taken from my card

Disney Movie Club #1896719
Audrey, sounds like this may have been a Featured Title charge. Did we miss hearing a response from you by the deadline? Please us a call at 800-362-4587 so we can assist you further. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Cancel my membership accounts

Disney Movie Club #1896716
We can help you Shloime, please give my team a call directly at 800-362-4587 and we would be happy to assist you further. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Cancel membership

Disney Movie Club #1896708
Martha, please let me help you! That is not the type of experience we want you to have. Give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better experience for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

To get my money back

Disney Movie Club #1896707
Kymari, that is not the type of experience we want you to have. Please let us help! Give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better experience for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Unable to cancel order or get Disney movies selected

Disney Movie Club #1896704
That is not the type of experience we want you to have. Please let us help! Give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better experience for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

NEVER SIGNED UP FOR THIS

Disney Movie Club #1858370
Oh no! Please reach out to me directly at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can help you resolve this. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Unauthorized charges to my debit card

Disney Movie Club #1844421
I am the Member Advocate for the Disney Movie Club and I'm here to help. You can change your address when you log on to your Disney Movie Club account under My Account. Please reach out to me directly at memberadvocate@movieclubinfo.com and I'd be happy to help anyone who needs assistance with their Disney Movie Club Membership. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Change of information

Disney Movie Club #1820142
Oh no! That is not the type of experience we want you to have. Please let us help! Give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better experience for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

I love the Disney Movie Club. I have been in it for 9 yrs and I can not amagine not being a part of it.

Disney Movie Club #1820141
Donna, thank you for being a valued Member with the Disney Movie Club for years! We appreciate you! You should be able to make a payment on our website, but if this is not working for you, please give my team a call directly at 888-608-8100 and we would be happy to help troubleshoot this for you. Have a very magical day! Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Never go Disney plus instead

Disney Movie Club #1820139
We are here to help you. Seems like you are referring to the Featured Title program. The Featured Title program is part of your membership agreement with the Disney Movie Club. Here is how it works: About every 3-4 weeks, up to 15 times a year, we send a Featured Title notification to every member. It is every member’s responsibility to respond to the Featured Title by the date indicated on the notification. You are not obligated to purchase the Featured Title selection. You are welcome to order other selections in its place, or nothing at all. You control your Membership. We want you to get the movies you want. However, if a response is not received by the due date, either declining or accepting the Featured Title, it will automatically be shipped and billed to you. Simple ways to respond at your convenience are: -Call our 24-hour automated phone system at 800-382-4527. -Visit our web site at DisneyMovieClub.com. -Return your Feature Title card by the due date indicated. If you have further questions, please do not hesitate to ask! I can be reached by email at memberadvocate@movieclubinfo.com. Priscilla Member Advocate Disney Movie Club
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comment to review:

Impossible to get hold off

Disney Movie Club #1820137
Francoise, we can help you! Please watch for an email from memberadvocate@movieclubinfo.com. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Customer service

Disney Movie Club #1820136
Nichole, I would love to help you but we need more information in order to troubleshoot this for you. Please email me directly with details to memberadvocate@movieclubinfo.com and I'd be happy to help you figure this out. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Taking money

Disney Movie Club #1819715
Oh no, please let me help you. I am Priscilla, the Member Advocate with the Disney Movie Club. Could this possibly be a Featured Title that we did not hear a response from you on? Give me a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can help you with your Membership and make this a better experience for you. Priscilla
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comment to review:

Billing

Disney Movie Club #1819712
We can certainly help you with this! I am sad you have not had a good experience with us. Please let me help. Give me a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can take care of this for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Billing

Disney Movie Club #1819710
My name is Priscilla, I am the Member Advocate for the Disney Movie Club. Please let me help you. Give me a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better experience for you. Priscilla
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comment to review:

Cancel membership

Disney Movie Club #1819689
Jatziry, I need more info in order to help you. Give us a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can look into this further for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

I have't bought no movies from you guys i want to be left alone

Disney Movie Club #1819684
Debbie, I would love to help you, but I need more information please. ! Email me directly at memberadvocate@movieclubinfo.com with details, so I can further assist you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Sending me movies I didn't order

Disney Movie Club #1819681
Oh no! That is not the experience I want you to have with us. Please let us help! Give me a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better experience for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Charged for movies I didn't order

Disney Movie Club #1724594
We are here to help! Please feel free to reach out to us by phone: 888-608-8100 or email me directly at memberadvocate@movieclubinfo.com for assistance with your Membership. We can help make this an easier process for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Charged for movies I didn't order

Disney Movie Club #1724593
Please feel free to reach out to us directly at memberadvocate@movieclubinfo.com for assistance with your Membership. We can help make this an easier process for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Cobro

Disney Movie Club #1700813
I need more details in order to take care of this for you. Please give me a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can look into this further to get the answers you need and make this a better experience for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Trying to get a refund for returning movies

Disney Movie Club #1700811
Oh no! That is not the type of experience we want you to have. Please let us help! Give me a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better, more magical experience for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Trying to get a refund for returning movies

Disney Movie Club #1700810
Oh no! That is not the type of experience we want you to have. Please let us help! Give me a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better, more magical experience for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Once I got the correct customer service number and spoke to a real human being everything was pleasant & fair to my favor I was frustrated before cause it was automated voice system

Disney Movie Club #1684393
Thank you for letting me know! I am always here if you have any concerns. Give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make the Club a great experience for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Shanelle2juicy@***.com

Disney Movie Club #1684391
Good afternoon, I am Priscilla, the Member Advocate for the Disney Movie Club. I can help you with any of your Club needs. Please feel free to contact me directly at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better experience for you. Priscilla
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comment to review:

My movies won't work

Disney Movie Club #1675428
Please contact our Disney Consumer Relations as they have a technical team who would be able to help troubleshoot this with you. Their phone number is 800-723-4763 Mondays 9:30am-7:30pm, Tuesday-Friday 9:30am-6:30pm CST. If you need further assistance with your Disney Movie Club Membership, please email me directly at memberadvocate@movieclubinfo.com. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Keeps trying to charge me 30$ no online access

Disney Movie Club #1675335
We can certainly help troubleshoot what is happening and get you logged into your Membership. I have a direct phone number for you to call. Please try 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday. If that does not work for you, please email me directly with details and I'd be happy to help. My email address is memberadvocate@movieclubinfo.com. Priscilla, Member Advocate, Disney Movie Club.
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comment to review:

It's an absolute scam

Disney Movie Club #1675334
Oh no, I am so sad you did not receive the movies that you ordered from us. That is not the typical experience you should expect. Please let us help! Give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better experience for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

No response from customer service

Disney Movie Club #1675332
Oh no. That is not the type of experience we want you to have with the Club. Please give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better experience for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Why are they now sending me bills?

Disney Movie Club #1675331
That is not the type of experience we want you to have. Please let us help! Give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better experience for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Tapjoy confusion (miscommunication)

Disney Movie Club #1675330
Jennifer, please contact that third party directly as the Disney Movie Club does not handle things like this. You may reach them at contactus@expertcustomerservice.com. If you need assistance with your Disney Movie Club Membership, please reach out to me directly at memberadvocate@movieclubinfo.com. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Damaged Movie upon Arrival

Disney Movie Club #1675326
Oh no! That is not typical. We can certainly fix this for you! Please give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better experience for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Disney Movie Club is a Scam and tahey should be held accountable!

Disney Movie Club #1673242
That is not the type of experience we want you to have. If you have sent back the movies, the account will be closed and there is nothing you need to worry about. If you have questions, please let me help.! Give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

I am lock out of my disney club account

Disney Movie Club #1673230
Oh no, we can certainly help you get back into your Disney Movie Club account. Please give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details and we would be happy to make this a more magical experience for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

NOT GOOD

Disney Movie Club #1673228
That is not the type of experience we want you to have. We can help you with your login concerns. Unfortunately, we do not have the ability to cancel via the website. But we can help take care of that for you as well. Give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details and we would be happy to help you manage your Membership. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Account

Disney Movie Club #1673225
Oh no! That is not the experience you should have with the Disney Movie Club. Please let me help. Give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so we can see what is happening with your Membership and get this resolved quickly for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Double order

Disney Movie Club #1650713
Oh no, you certainly don't want that, I agree! Please let me help you. Email me directly with your contact information, Membership number and details about the order and I would be happy to help fix this right away for you. My email address is: memberadvocate@movieclubinfo.com. I look forward to hearing from you soon! Priscilla, Member Advocate, Disney Movie Club
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comment to review:

To talk them about my account

Disney Movie Club #1650711
I can help you with your Membership! Please email me directly with your Membership number and details about the return, what you need, etc. and I will be happy to assist you further. Please let me make this a more magical experience for you. My email address is memberadvocate@movieclubinfo.com. I look forward to hearing from you soon! Priscilla, Member Advocate, Disney Movie Club
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comment to review:

I am sick of you taking money out of my account when I said no to the movies

Disney Movie Club #1650709
That should definately not happen! How did you decline them? If you declined them, you would receive a decline confirmation email stating you have successfully declined that Featured Title. If you have successfully declined and have this email, and still received the movie, please forward that email to me directly at memberadvocate@movieclubinfo.com so I can get to the bottom of this for you. This should not have happened and I regret any frustrations you have experienced. Please reach out so we can make this a better, more magical experience for you. I look forward to hearing from you soon. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

I was charged for something I don't want

Disney Movie Club #1650705
Was it possibly for a Featured Title that we did not hear a response from you on? We have a Featured Title program as part of your membership agreement with the Disney Movie Club. Here is how it works: About every 3-4 weeks, up to 15 times a year, we send a Featured Title notification to every member. You are not obligated to purchase the Featured Title selection. You are welcome to order other selections in its place or nothing at all. However, if a response is not received by the due date, either declining or accepting the Featured Title, it will automatically be shipped and billed to you. If you have a credit card on file to be used as payment, it will be charged on the date of shipment. You never have to keep a movie you do not wish to have in your collection. You may always return it. Please feel free to reach to me directly at memberadvocate@movieclubinfo.com for further assistance. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Invalid purchase

Disney Movie Club #1650699
Oh no, I bet I know what happened! If you responded to that email, that will not decline your Featured Title. That email informs you of that Featured Title and the deadline you have to respond by. It directs you to go to our website at DisneyMovieClub.com to make that Featured Title Decision. Please email me directly with your Membership number and details and I'd be happy to look into your Membership for you to help. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Charged for 3 movies

Disney Movie Club #1633730
You never have to keep a title you do not wish to have in your collection! Please contact my team directly at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with your Membership number and details so I can send you out a prepaid mailing label to return the ones you do not wish to keep. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Not in this club anymore and just got charged for stuff I never purchased.

Disney Movie Club #1633728
Brandi, that should not have happened. Please let me help! Give my team a call directly at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can look into this further and help make this a better experience for you. Priscilla, Member Advocate, Disney Movie Club
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1 reply
Anonymous
#1633996
Thank you very much for getting back to me :) I shall be calling y'all this afternoon.
comment to review:

No movies

Disney Movie Club #1620442
That should definately not happen. I am the Member Advocate for the Disney Movie Club and I would like to help you figure out what is happening with your Membership. Please give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better experience for you. Priscilla
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comment to review:

Worst

Disney Movie Club #1620441
Oh no, that is not the type of experience we want you to have. Please let us help! Give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can look into this further and resolve this right away for you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

Account problem

Disney Movie Club #1620440
Michael, We have left you a detailed voice mail. We would like to help you get to the bottom of this. But we need to speak with you directly. Please give us a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, with details and we would be happy to assist you further with this. I look forward to hearing from you soon! Priscilla, Member Advocate, Disney Movie Club.
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comment to review:

Frustrating

Disney Movie Club #1620345
Oh no! How can I help? I am Priscilla, the Member Advocate for the Disney Movie Club. Please reach out to me directly at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, or you may send me an email to memberadvocate@movieclubinfo.com with details so I can make this a better experience for you. I promise, I can help you. Priscilla, Member Advocate, Disney Movie Club
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comment to review:

It was total ***

Disney Movie Club #1614993
I am sad that this was your customer service experience with the Disney Movie Club. I am here to help you! Please give my team a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday or email with details directly to memberadvocate@movieclubinfo.com and I would be happy to make this a much more magical experience for you. Priscilla, Member Advocate, Disney Movie Club
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