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Bank Of America - Obvious fraudulent transactions not refunded

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Update by user Feb 09, 2021

They sent a letter stating that a thorough review of my case has been done and concluded that no posting error has occurred on my account.

Original review posted by user Feb 08, 2021
I was a victim of fraudulent transactions mounting $451 on my company debit card. I filed a complaint with the bank right when I noticed 21 purchases made on amazon on the same day, all between $15 and $30. What made it obvious to notice it was fraudulent is the fact that I never used my company debit card for any purchase whatsoever in the course of 2 years. I stated this fact multiple times on the phone, then personally with my account manager then in a letter she asked me to send to Fraud Department. After 4 months they came back saying they reached a conclusion that "no posting error has occurred on my account", meaning they found out all 21 purchases were considered legit. Now I find myself with no one to complain as the bank sent me a letter saying that the case is closed and that I will no longer be able to address it with them again, which is beyond frustrating.
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#2412338 Review #2412338 is a subjective opinion of poster.
Miami, Florida
Bank Of America Account
  • Convienent locations
  • Never had any issue until now
  • Customer service
Preferred solution
Full refund