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Marvin Windows And Doors - Horrible customer service

I spent over 50K on Marvin doors and windows. I placed an order on Oct 16 and at the time of my order the lead time was 8 to 10 weeks. I was supposed to receive the doors and windows by the end of Dec. then they delayed and said they will ship it something around Jan 16, then again delayed it and as of Feb 4 I couldn't get a definite ETA for my order. Just a few min ago the dealer emailed me a new delivery date of Feb 28! 4.5 months after I placed the order. Marvin customer service has no clue about anything, they never informed me of the delays ahead of time or even can answer a simple question of locating my order just a total mess. I would never ever order Marvin again!
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1 comment
#2055607

We experienced similar delays. Almost 6 months and the quality was substandard.

Parts missing, wrong color hardware (literally two color hinges on the same door), etc. This company has become an absolute joke and I can't understand how they claim to sell a premium product.

ID
#2409075 Review #2409075 is a subjective opinion of poster.
Product
Marvin Windows And Doors Door
Cons
  • Too expensive for quality
  • Every aspect
Loss
$10000
Preferred solution
Deliver product or service ordered