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Altamonte Mall - Sears Optical Department

My wife and I purchased eyeglasses at the Altamonte Mall facility in Florida in June 2009. In August 2009, the arm or "temple" literally fell off. We have made numerous attempts to have the glasses repaired. Per the on-site (and rude) personnel, there is NO warrantee on eyeglasses. We even took a photo fo the sign above the entry to the store that reads "Satisfaction Guaranteed or your money back", displayed this for them and asked for our money back. The manager simply said "we can only offer money back on items that are not broken". Obvioulsy, an arguement arose and all the staff could do to help was refer us to a jeweler that "may" be able to help at our own expense. We find it absolutly ludicris that any supplier of any manufacturer's equipment would refuse to warrantee the product they carry or that the management would refuse to return our money for defective equipment. I would strongly suggest that nonone bother wasting their money shooping at Sears unless they do not care if the product they purchase falls apart within a couple of months of the sale. Do not expect "corporate" nor the on-site staff to give a *** about you.
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3 comments
#352023

I agree Sears Optical in Hicksville is awful. They don't run it right. Goodbye Sears

#352021

Yeah, stay away from grey haired pony-tail guy at Sears. No help at all.

#352019

New York Sears Optical is no better. I even had paid for an insurance on the frames/lenses!

Frame arm broke. Told me frame not in stock but would call me in 2 days if he could not locate them. I called after 3 days to find he went on vacation and I am still without glasses that I paid for and insured now 7 days later! Now I will have to go back and pick another frame, etc.

They could care less. He even waited on me while talking on a cell phone! When I called to complain, He is the optical manager, there is not one to voice a complaint with. Forget the International phone #, they are idiots and you get nada from them!

Useless call. You are stuck as the optical is separate from Sears.

They don't back you up. So why call it 'Sears Optical', Call it "***'s Optical at Sears"

Hicksville, NY

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ID
#164051 Review #164051 is a subjective opinion of poster.
Location
Fort Myers, Florida
Loss
$200