North American Power's reply to:

North American Power - MORE THAN DOUBLED RATE PER kwh

Hi Davi - thank you for your comment. We are so sorry to hear that you did not have a good experience with North American Power. After doing some research on your account, we noticed that you enrolled with us on January 14, 2011 on a variable rate product. As described in the Terms of Service and welcome letter you received upon enrollment, after your first month, you would continue to be charged our month to month variable rate plan. You could also cancel at any time without penalty or choose a new fixed rate. Since we did not hear from you - and we can't make any changes to your plan without your permission - we continued to bill you at our variable rate price. You called us on February 1, 2021 to discuss your plan and requested to discontinue your supply service with NAP. The agent you spoke with issued a drop request to your utility February 1, 2021. You then called on February 3, 2021 to request additional clarification on your plan and what had occurred with your account. The agents you spoke with reviewed your account history and the details as noted above. As a courtesy, we offered a refund to you on recent invoices and you agreed. Once again, we appreciate your feedback and are glad we could resolve this matter with you.
ID
#2406164 Review #2406164 is a subjective opinion of poster.
Service
North American Power Electricity Supply
Loss
$2500
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Joel and Chastity claimed my locked in kwh rate lapsed years ago (gee when did I receive any notice?). Rate doubled to 16.1699 per kwh.

Was told that was market rate. Gee why does their website cite rates from 7 to almost 9 per kwh. Baltimore Gas &Electric rate is 7.2 per kwh. Overcharged thousands of dollars over the years on two service addresses.

They intend to do NOTHING. Well, will see what the Maryland Attorney General's office and Public Service Commission have to say about North American just PRICE GOUGING citizens of Maryland.

User's recommendation: DO NOT CONTRACT WITH NORTH AMERICAN POWER!!