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M And T Bank - Bank is not cooperating

, As you enquired so I will give you all the details and also I want to tell you the whole story what actually happened and how I resolved the case myself and told my bank manager(Ashmita) and online individuals but still they denied my request and they did not have answers to my questions. The transaction took place on October 30,2020 when I was sleeping in morning and I got a text message from bank that your transaction has successfully transferred so I was shocked to see that message and at once I went to my bank and told them the whole scene so the manager(Ashmita) she is so much uncooperative that she told me that whatever has happened has happened now you can dispute this transaction so I did but the thing which I did not like is she was saying to take a check of your remaining balance and go to any other bank and open an account so I said this is not fair this is how you treat your customers but she was being loud and rude with me but on that time I was worried and did as she said and I opened new account in same bank and changed all my credentials. After that I waited for the claim and called them so they said your claim has denied and the reason is that transaction is from your trusted device and when I asked them which device because I use my cell phone only and no other device so they were unable to tell me then I did dispute again and that got denied too then I contacted sheriffs office and from there the detective Aaron C.Lim #3039 contacted me and my case number is SO20001**** and you can call and verify yourself, he contacted me and started research on my case and after his research he told me that he got the IP addresses and the IP address was from new York and your account was login from New York and then I told him that I have never ever been to New York and I live in Virginia detective told me that your online banking account was signed in for like 20 minutes and after that I called online banking third time and file a dispute for third time and told them the whole police report results that it was not me it was someone else so on that ground they filed my claim for third time but again it got denied and the reason is same then I went to bank and talked to the same manager so she said that she cannot do anything you can call online individuals and when I call them and ask they give me the same answer then i asked them is there any department who can listen to my request and solve my issue, but she said you can call online and then I called again and asked them she said sorry sir we cannot do anything I said its my hard-earned income and now in this pandemic situation majority of people have lost their jobs so I need my money its hard time going on so she was just listening to me and saying I understand but I cannot do anything. One more thing I found that there was a limit of $2500 otherwise that person would have emptied my account and I would be broke on the road. Thats the whole case now please help me get my money back and I am in need and that transaction was not from me You can contact me for any further details.

User's recommendation: Please do not open your account in this bank because they have the most weak security in online banking and worst consumer service.

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1 comment
#1989052

I appreciate pissed consumer team and want to thank from the core of my heart because of your efforts my bank contacted me and refund me money Thanks again.

ID
#2403324 Review #2403324 is a subjective opinion of poster.
Service
M And T Bank Banking Service
Pros
  • No pros at all
Cons
  • It is my first mistakenly chosen bank
Loss
$2500
Preferred solution
Full refund