Aleksandar Sdk

Apple Leisure Group - BE CAREFUL!!!

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Updated by user Sep 01, 2017

I booked a vacation package online including flight and hotel and didnt notice until two days before the trip that we were not booked on a flight. I looked online and I was charged as if I had booked flight and hotel but the Apple agent told us we had not.

Luckily there was another flight available and we were still able to go on our trip. We ended up being charged $700 more and then charged an additional $250 for luggage fees both flights and were told by an airline agent that those luggage fees are normally included in the vacation packages and that they have been having a ton of problems with Apple lately.

I will not be using Apple again, we were very disappointed in the entire experience. This is unfortunate because we have used Apple for at least 20 trips.

Original review Aug 31, 2017
We've book at least 20 trips to Mexico through Apple and have never had any problems before this trip and we probably wont ever book a trip with them again!! First of all, we realized two days before the trip that we didn't have a flight booked which made no sense because we were charged as if we had and the default to book a trip is with hotel and flight. Luckily there ended up being extra seats available on the plane but we spent an entire day trying to figure everything out. Then we were charged on the way and the return flight for luggage which added an additional $600. This has NEVER happened to us before and the airline agent told us that the luggage cost is usually included in the flight when the trip is booked and that they have been having a lot of problems with Apple lately.
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Pros:
  • Price i though i was being charged
  • Non-stop flight
  • Trip i thought i booked
Cons:
  • Waiting longer for a private transfer
  • No flight booked with my vacation pkg when i was charged for one
  • Being charged extra for luggage at the airport
Reason of review:
Problems with payment