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New Reviewer
Original review updated by user Sep 08, 2021
I just bought a new 2021 Thor Coleman Class C motorhome 22EC on August 20, 2021. When I initially did the walk through to see if it would work for us, there were no noticeable issues. Everything looked fine. I even took pictures to show my husband, since he was...
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1 comment
#2062254

Hi Jennifer, Thank you for sharing this. I have assigned a Customer Support Team member to your file.

If you have not been contacted within 2 business days, please email us at timcteam@tmcrv.com and we will follow up. Thank you!

ID
#2853058 Review #2853058 is a subjective opinion of poster.
Location
Wheat Ridge, Colorado
Pros
  • Nice floor plan
  • Chevy motor is good
Cons
  • And non existent customer service
  • No customer support
Loss
$6700
Preferred solution
I would like all issues fixed or provide a "we owe" paperwork so that we can take to other dealers, and putting in items that were advertised on motorhome. Otherwise, I'd like the dealership to take back the motorhome and return my down payment.

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New Reviewer

American Home Shield - Poor service

My hot water heater has a water leak. It is corroding our insulated pipes and it's starting to drip on to the part where the pilot light is. We called the company to request service and the voice "greeter", the voice you listen to while they tell you what option to push, said that if there was a problem with our hot water heater, we should use the off switch and turn it off. We did this Wednesday, the 23rd of August. We ended up having to put a service request through online because we waited over an hour and still talked to nobody. We were told one of American Home Shield's vendors would be contacting us within 24 hours. Friday afternoon comes, we are still without hot water and nobody has called. We decided to turn the hot water heater back on because we all needed to use hot water for something. This morning, Monday, August 28th, we called the plumber that AHS gave us the number to. He told my husband that he doesn't service our area because we live too far out and he said he informed AHS this Thursdays evening. We have yet to receive a call. I am in the process of trying to talk to someone right now from AHS. So far, I've been on hold for 50 minutes and I was told my wait time would be 15-30 minutes. I've already paid their $75 service fee. My family is growing desperate. We need hot water, but we also think it is a huge risk to keep the heater on. We should be staying at a hotel until this is fixed, but I doubt very much that AHS cares about our comfort or the need to see this fixed immediately.
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ID
#1093266 Review #1093266 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Cons
  • Unreliable
Reason of review
poor customer service and no vendors for my area
Preferred solution
Let the company propose a solution