This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Menards - Sent me wrong items, refused replacement or refund

Menards.com sent me the wrong items. After reaching out right away to get the problem solved customer service rep Britanny told me she was so sorry for the mistake and would get a replacement out right away. After a week of back and forth I get an email saying they won't refund/replace the wrong items as a 3rd party vendor shipped the items, so they were not taking responsibility. I either want the items I ordered or a full refund! BBB will be notified next and then my credit card company. Customer service rep was poor at best!

User's recommendation: Shop elsewhere.

View full review
ID
#2399936 Review #2399936 is a subjective opinion of poster.
Cons
  • Store manager attitude
  • Lack of concern for safety of guest
  • Willing to make their problem look like your fault
Loss
$329
Preferred solution
Full refund