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Verified Reviewer | Brookfield, ConnecticutKia Motors - You can't get through to anyone by phone.
User's recommendation: by a different car.
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Verified Reviewer | Irvine, CaliforniaKia Motors - Lack of Responsibility in assisting Kia Owner with Dealership Problem
- Defective car
- Poor customer service
- Dishonesty
Preferred solution: The defect on the car in the form of a 3" vertical scratch on drivers side passenger door must be repaired permanently. I will not return to Crowley Kia as they have proven to be dishonest, rude & incapable. I agree to go to any other Kia Service Center
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Verified ReviewerResolved: Bobs Discount Furniture - MOLD underneath Bob O Pedic
Bob's has replaced the mattress and box spring with a new one. They were very kind and held delivery until I could move into a new construction home. I was pleased with the resolution of this problem.
There was black material coming out one of the vent holes on rubber part of the mattress cover/encasement. unzipped it to find a HUGE black, brown, yellow moldy area. this isn't just surface mold it is deep in the foam. I filed claim on warranty and they quickly asked for very specific photos of the mold!
Then 1 day later denied the claim saying it doesn't cover mold. I never spilled anything on the bed, the top side and sides of mattress are crisp and clean, no stains! I clean bedding often, am in a clean and dry bedroom. There was no environmental or accidental reason for the MOLD growth.
My pictures clearly showed how perfect the top was and how moldy the bottom was, they denied the claim. I just filed with Better Business Bureau of CT. When I googled there are thousands of owners of this bed with newer ones and one older than mine. People are Livid!
This is poor design to encase the darkest area of the mattress in rubber which traps in heat and moisture and gives the perfect environment to grow mold. It may take years sitting in place before and owner has to move the bed and notices the mold when it's too late!
- Salesperson
- Defective materials that cause mold to grow in memory foam
- Denial of replacement matress
Preferred solution: Let the company propose a solution
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It took me 56 minutes today