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Verified Reviewer New ReviewerDHL - Parcel not delivered
User's recommendation: allow claiming based on parcel number.
- Territory reach
- Need to go to delivery center
- Providers are not delivering
- Just ticking the delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTAP Air Portugal - No possibility to get help via electronic channels
- No idea
- Quality of care
- No online support for booking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCarTrawler - CarCrawler -no responsibility, extreme arrogance
Booking Ref: IT73742****CarTrawler Ref: 00608993Rental company (Interrent Italy) has charged my credit with more than 800 EUR for alleged damage. Although the car has been returned with no damage. No evidence like photos, report etc on damage provided.Car Crawler had...
After 2 and a half months the case is not resolve. The average response time for any inquiry is usually more than 3 weeks.
also they claim it is 2 weeks.
the case is all the time passed to third party - rental company, insurance etc and now responsibility is taken.
Lack of information flow, each agent starts the work from the beggining. Bad coordination of the subcontractors.
Having had insurance vaiwer not money given back.
- Price
- No responsibility
- Slow reaction
- Not solved the case
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This level of service from TAP airlines seems to be consistent with our issue. Hard to understand as this was a terrific airline a couple years ago.
Now their customer service is terrible, at best, and their reservation staff seem to be adrift in a world of numb.
Perhaps, when they’ve lost enough business some overpaid executive will figure it out and get them back on track. If it wasn’t for having vouchers from previously cancelled flights, I would most certainly use another airline, at least until TAP gets it together.