Briarwood Ford - Promised to take care of us; abandoned us totally.
Rex Adkins of Briarwood Ford, Ann Arbor, MI, promised "to take care of us" if we got too close to our miles as he encouraged us to go with the lower mileage package. Being first time customers of Ford, we actually believed him. We have been attempting to contact him with only frustrating results for a week now that we've gotten close to our miles early. Finally, "there is nothing I can do for you" was his response. He's hiding behind his ambiguous statement "I'll take care of you." It seems he epitomizes the stereotypical slimy car salesman preying on families who can't afford it.
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