New Reviewer

GEICO - Billing issues

Miserable billing practices. They lost track of our last two payments. Bank statements showed that the payments had cleared the bank but GEICO didn't process the payment internally in a timely manner. We have been customers for 20 years. When you have to stress about your insurance coverage, you need to find another insurance company. That's exactly what we are going to do.

User's recommendation: It feels like GEICO is losing their qualitative edge either through bad personnel practices (COVID or contracting out services) or they have bad internal management. It's too easy to take your business elsewhere.

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ID
#2397116 Review #2397116 is a subjective opinion of poster.
Service
Geico Auto Insurance
Preferred solution
Let the company propose a solution