Larry O Qbr
map-marker Sequim, Washington

Verizon Wireless - Frustrated with Verizon

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We tried to replace a broken phone purchased from Verizon, that is when the trouble started... On a 1-1/2 hour chat I told "Preshia" from Verizon "We ONLY talk, text and take pictures on our phone and want the most basic phone we can get to serve this purpose". She suggested the Motorola Moto G Power for $249. We went in to the Verizon store in Sequim Wa and talked to the manager "Adam". I stressed to him we only talk, text and take pictures to him too. I told him about the phone the Verizon chat representative suggested. He said "That is a terrible phone and that it would use up the memory right away." He suggested a phone for $420. I wondered which Verizon employee was lying but was quite sure it was him. The phone we had for 8 years had well over a thousand pictures on it. Yet the technology on this new Moto G would go through the memory on it right away. Does that make sense to YOU? He was leading me to believe technology has gone downhill that far in 8 years! Since THAT destroyed any faith I had in Verizon, we dropped one line on the spot and just use our other 8 year old phone until we come up with another option. Maybe this is what Verizon wants in an employee, to push people into something they don't want or need.
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Pros:
  • Coverage
Cons:
  • Deception
  • No affordable basic phones
  • Customer service

Preferred solution: Let the company propose a solution

User's recommendation: If possible, look into another provider.