Profile Info
Chevrolet - GM customer service!
After contacting Pissed Consumer and then my complaint was forwarded to GM customer service they reached out to me and reconsidered my claim for lost use of my car. Eirc's Chevrolet also called GM on my behalf and told GM they in no way damaged my Corvette. Gm told me...
Returned to the dealership. 22 days later I got the car back after GM engineer told the tech what parts to replace. A week later top jammed again. This happened 6-8 times over 6 months.
GM finally sent GM engineers to work on it. They could not fix the top either. They ordered a new top and closing mechanism. The engineers dropped the top and chipped the paint and they didnt have it aligned right.
It opened a couple of times and then it moved and chipped the paint in another place. I have 15-20 calls and 12 trips to the dealership 45 miles away. I was told a couple of times GM would possibly replace the car. I was also told I would have my payments reimbursed for the time my car was in the shop.
In the 8 months I owned my car it was in the shop 92 days. Now GM says I will not get any reimbursement because the dealership caused the damage!!! That is a lie! The dealership has been very open with me.
GM customer service lies. 1200 miles driving to the dealership attempting to get the car fixed and GM customer service is giving me a line of BS about the dealership!
- Gmc corporate office not helpful
- Quality and customer service is worst
Preferred solution: Price reduction
User's recommendation: Don’t waste your time with GM customer service they will feed you a line of BS.
Chevrolet - Corvette HTC will not work
Over 80 days in the shop! GM customer service does limited contact with me.
Offered an extended maintenance warranty for my inconvenience. I have driven over 850 miles back and forth to the dealership at countless hours. GM finally sent a new top and motors today. They also sent an engineer to help install it.
Headliner is damaged from all the removal and the dealer ordered a new one. We will see if it finally fixes the problem after 6 months!
- Great design and ride
- Nobody knows how to fix htc
Preferred solution: I want my Corvette replaced
User's recommendation: Beware corvette HTC
Chevrolet - Looking for a replacement 2021 corvette
Chevrolet - 2021 Corvette
This should have been at Chevrolet not GMC.
- Beautiful looking car
- 2021 corvette looks
- Customer service is the worst
- Quality and customer service is worst
- Quality
Preferred solution: Let the company propose a solution
General Motors - 2021 Corvette Nightmare!
A follow up to my problem with my 2021 HTC Corvette! Living in Indiana has not allowed me to put the top down on my convertible.
When I did put it down a few times it made a "clunking" sound when it closed. I put the top down on April 16th and the the top "crashed...
After much argument GM offered more money for “future service maintenance work” I have asked GM service people and the dealer to explain why the top would not close at 42 degrees? Manual says it will open at “about” 32 degrees and close at “about 17 degrees”. The...
I took delivery of my 2021 Z51 HTC on 12-26-20. On 12-27 the top would not close. It worked at the dealer on the 26th. I took the car back to the dealer on 12-28.
They ordered a part and when they attempted to repair the top they found someone at the assembly plant left a 3' long screwdriver in the top close to the latch! It damaged the strike plate and I am not sure what else. They had to order more parts. The top would not align last week and now they are waiting on more parts.
The dealer says they are dealing with GM. GM customer service has called me and emailed and recognized my frustration! $98,580 out the door price and car was in the shop 22 days. I got it back and the first time I put the top down it will not go back up!
The dealer sent a flatbed wrecker to haul the car back to the dealer. Gm customer service offered me a $100 certificate for my trouble!
I have driven an extra 200 miles trying to get this fixed not to mention my stress and time. I am retired 67 year old and this is my first corvette.
Mike Furnivall
Rochester, IN 46975
574-292-****
Preferred solution: Let the company propose a solution
User's recommendation: Don't expect compensation for a human screwup at the factory!!
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.