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Midnight Velvet - Terrible Customer Service

Received notice my payment has not been received, which was mailed on December 21, 2020, with a due date of January 5, 2021. I checked my account and did not see that my $75.00 payment had not been cashed. I then called and spoke with a gentleman, and he said a late charge had been added and that would be lifted upon the bill being paid and asked could he send me to the automated system and I said whatever he could do to get this resolved. I paid the bill in full and asked where is the bill to show me that the late charge would be removed. I then spoke today with two different people who were not kind and gave a bunch of excuses. This is no way to treat persons who are great customers. This must be handled and my check for the $75.00 returned and close my account and stop the solicitation of your magazines. I will also let others know how Midnight Velvet treats good customers and do not buy from you.

User's recommendation: Watch your payments.

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2 comments
#1974430

We are sorry to hear this happened. Please email us your contact information at socialcs@sccompanies.com and we will look into this for you.

#1974553
@MidnightVelvetCares

You should have my information. Email: onomistee@***.com.

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ID
#2387093 Review #2387093 is a subjective opinion of poster.
Product
Midnight Velvet Account
Cons
  • Customer service
  • Cheating customers
  • Not helpful or honest with problems
Loss
$20
Preferred solution
Let the company propose a solution