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Marvin Windows And Doors - Rotting sillls on Marvin wondows

Went to open a Marvin casement in my home. Crank mechanism pulled rotted wood right out of sill! I replaced all of the windows in my home with high end Marvin wooden windows. Several have rotted. They were installed about 15 years ago, but should the wood rot out with normal use? I am annoyed. Anyone ever use a window repair company to replace rotted wood on sill?

User's recommendation: I cannot recommend Marvin windows.

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ID
#2385801 Review #2385801 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Let the company propose a solution