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The USB Lighter Company - Received products during Christmas that did not work and can't get reply

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I placed several orders during Christmas holidays and when they were received a couple did not work.....tried to reach out to customer service in several different ways and was never answered back. I was trying to get a replacement and so far no answer back from them. GMA offered these on their website and disappointed they would support them at all with the way they handle their business.
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Loss:
$53

Preferred solution: Let the company propose a solution

User's recommendation: Product has problems and customer service is HORRIBLE!