New Reviewer

Austin Kayak - My Kayak says Titanic under the paint

Austin Kayak - My Kayak says Titanic under the paint
Austin Kayak - My Kayak says Titanic under the paint
would think twice before buying anything from these guys. At first glance this company has very competitive pricing, but if you live out of state ( I live in Florida) I would urge you to think twice before ordering from these guys. On 7/6/18 I ordered a big fish 120 from these guys, the order when through without a hitch, about an hour later I get an e-mail stating the kayak is on back order, fine I can deal with that but why does it take me having to call them wait on hold etc. before I can actually get an answer to what's going on with my order. My kayak arrives on 7/24/18 I unwrap it, look over the kayak and I don't see any visible damage or anything that looks out of the ordinary. I take the kayak out for the 1st time on 7/28/18 and about a mile or two into our trip my kayak starts taking on A LOT! of water. My friend and I stop and drain what seems to be a half full of water kayak. I thought it must be the drain plug, so we drain it and tighten the plug and headed back to where our cars were. We had to stop 2 more times because the water was coming in so bad the kayak was actually listing to one side and it was a mere inch or so from the water coming over the sides. But yet again I'm here today having to call these people and wait on hold and explain the situation over again. I'm sure they will rectify the situation in the end (or I could always just dispute this with my credit card company) either way I'm sure it will get handled but I would urge you if you don't live within driving distance from these people, just spend the extra money locally y ld me he would forward the necessary paperwork to have another one shipped out to me, I'm cool with that!! It was the 28th of July and I had a non refundable trip coming up on the 4th of Aug. I did not receive the new kayak, nor did I receive any information on what's going on with my replacement...I spoke with the rep at 3 waters who makes my kayak. The rep who deals directly with warranty problems and the 1st thing he said was "oh you got it from Austin Kayaks? sounded like a sigh" He stated he would have had no problem sending me out another kayak, that same day as a matter of fact. I should be enjoying the $1000.00 plus dollars I spent on a kayak and showing pictures from my trip but all I have is a kayak I wouldn't even stick in my pool, a credit card balance for a broken kayak and I'm also negative $300.00 for the trip I was not able to take because they sent me the Titanic!!!!!!!!! But yet again Im here today having to call these people and wait on hold and explain the situation over again. Im sure they will rectify the situation in the end (or I could always just dispute this with my credit card company) either way Im sure it will get handled but I would urge you if you don't live within driving distance from these people, just spend the extra money locally. This was only seen with a high powered flashlight
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Featured
ID
#1322579 Review #1322579 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Feeling like i no longer matter because they have my money
Reason of review
Damaged or defective
Loss
$1000
New Reviewer
I have DVR service with sling and obviously I only want to record new episodes, but this doesn't seem to be the case with sling. I click only new episodes that I want to record but the DVR service seems to record everything. I have tried cancelling the recordings and...
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ID
#1083397 Review #1083397 is a subjective opinion of poster.
Service
Sling Tv Sling Blue Tv Package
Pros
  • Price
Cons
  • I pay for service i dont recieve
Reason of review
your stealing from me
Loss
$10
Preferred solution
Let the company propose a solution