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Heat and Glo - No service support

I have a heatnglo 6000trxi fire place. parts have corroded need replacement but there is no way to contact them directly but referred to authorized dealer who charges a service call but would not touch it since they didnt install it. They would try to order parts but i have to install myself! Unbelievable

User's recommendation: Go with a different brand.

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ID
#2380538 Review #2380538 is a subjective opinion of poster.
Preferred solution
Help consumer with parts replacement