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i purchased vinyl flooring from Lowes(manufactured by ? Shaw or china ) and within 18 months it began to shrink. i had a professional install it. I was told I had to call Shaw and they have a 5 year warrantee. I did and they inspected my flooring and came to the...
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1 comment
#2005664

What is your issue with Lowe’s ? The flooring has a warranty through the manufacturer and you hired someone to install it. This doesn’t have anything to do with Lowe’s .

ID
#2516293 Review #2516293 is a subjective opinion of poster.
Location
Fayetteville, Georgia
Service
Lowes Flooring Department
Pros
  • Very good at marketing and deceiving
Cons
  • Showed no concern for my sitution
Loss
$800
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lowes - Bad flooring

I had installed resort teak vinyl flooring installed and after 1 year the floors are buckling and shrinking. i was told to call Shaw industries as they manufacture the flooring. They had inspectors come out and you guessed it, they said it was improperly installed. I had it installed by a person who does this for a living. either side will not budge. I am out close to $3000 and Lowes does not care. i have been a customer for years. hold one of their charge cards. had a roof installed by them 3 years ago, recently bought a John Deere mower. still, they just dont care. i guess I will take them to small claims court.

User's recommendation: do not buy from them as they have NO customer service. after this i will not be a customer.

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1 comment
#1997042

Leave your charge cards, roof and tractor out of this. It has nothing to do with the complaint. You need to deal with the person that installed your floor, not Lowe’s.

ID
#2473057 Review #2473057 is a subjective opinion of poster.
Location
Hampton, Georgia