Marcel C Lpv
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Marcel C Lpv
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Verified ReviewerDean Graziosi - There are some big issues with your customer onboarding
Updated by user Jan 09, 2021
I disputed charge with paypal and creditcard company after explicitly informing the team I did not want to move on with the purchase due to lackluster customer journey
Original review Jan 12, 2021
Dear reader,I am extremely frustrated how I have been treated by your automatic funnels and customer service representatives since the start of my journey with you.
Would love a phone call as soon as possible.
EDIT 12/01.
Issue was resolved and payment was refunded, Thank you Ryan for your assistance. Be sure to fix your payment funnels, something is not going well.
Loss:
$1499
Pros:
- Good salesman and seems sincere
Cons:
- Live video not actually live
- Customer service not responding swiftly
- Payments processed without care
Preferred solution: Let the company propose a solution
User's recommendation: Seem like good guys, just do not like the mechanical approach
1 comment
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Hello Marcel, We appreciate you sharing about your experience with us! Please receive our sincere apologies.
I have notified my team of the short comings and have taken steps to rectify the situation with you. I have sent you an email notifying you of the action we have taken and some next steps for us to move forward.
It is our heart to serve each client on the highest level and when we fail we take it seriously. Sincerely, Ryan W.