New Reviewer

Babyliss Paris - No service for your products even under warranty

I write emails and make calls. They keep re-directing to different places and I end up getting no solution for my issue. I have to trying to talk to the right person for more than an year now. I'm unable to use the product. I cant believe how a customer care can be so lenient. They send quick replies to check if your product is under warranty. They have a canned response for customers without warranty. Once they figure out your product is still in warranty, then ignore your messages. I think Im going to end up trying to reach them until warranty runs out in a couple more months.
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ID
#1077305 Review #1077305 is a subjective opinion of poster.
Service
Babyliss Paris Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution